Privacy Policy
This Privacy Policy details how Bitkingz Casino collects, utilizes, stores, and safeguards your personal information when you access our platform. Creating an account or using our services constitutes agreement to the data practices outlined in this document.
Last Updated: November 2024
Information Collection
We gather multiple information categories to deliver and enhance our services:
Registration Data
Account creation requires: full legal name, email address, mobile number, date of birth, residential address, chosen username, and password. This information is mandatory for regulatory compliance and account establishment.
Identity Verification Documents
KYC (Know Your Customer) procedures require government-issued identification and address verification documentation. We collect document copies to confirm identity and satisfy anti-money laundering obligations.
Financial Data
Deposits and withdrawals necessitate payment method information. Card transactions record last 4 digits, expiry dates, and billing addresses. Cryptocurrency transactions store wallet addresses. Complete card numbers and security codes process through encrypted gateways without server storage.
Gaming History
We maintain comprehensive records of deposits, withdrawals, wagers, wins, losses, and promotional activity. This data supports account administration, dispute resolution, and regulatory obligations.
Technical Information
Automatic collection includes IP addresses, device specifications, browser types, operating systems, page navigation, session duration, and referral paths. This information optimizes platform functionality and fraud detection.
Support Communications
Live chat exchanges, email correspondence, and support calls may be recorded for quality control and staff training.
Data Utilization
Your information serves designated purposes:
- Account Administration: Establishing and managing accounts, processing financial transactions, delivering customer assistance
- Identity Confirmation: Verifying credentials to prevent fraud, underage participation, and financial crime
- Service Provision: Facilitating gameplay, processing payments, crediting promotions
- Communications: Transmitting transaction confirmations, account alerts, promotional content (opt-in basis), critical service notifications
- Security Operations: Identifying and preventing fraud, account compromise, promotional abuse, terms violations
- Legal Compliance: Satisfying Curacao gaming regulations and anti-money laundering requirements
- Performance Analytics: Analyzing user patterns to enhance platform functionality and content curation
Information Disclosure
Data sharing occurs under specific conditions:
Payment Service Providers
Transaction information transfers to payment processors (card networks, cryptocurrency exchanges, e-wallet operators) for financial processing. These entities maintain independent privacy policies and security protocols.
Gaming Software Providers
Basic gameplay data (wagers, outcomes) shares with content providers like Evolution Gaming, Pragmatic Play, NetEnt for game operation and fairness verification. They receive minimal personally identifiable information.
Regulatory Bodies
Information may be disclosed to Curacao gaming authorities or law enforcement when legally mandated or responding to valid legal processes.
Technical Service Vendors
Third-party providers supplying infrastructure, support platforms, communication services, and fraud prevention systems access data necessary for service delivery. All vendors are contractually obligated to protect information confidentiality.
Corporate Transactions
Acquisition or merger scenarios may result in information transfer to successor entities. Users receive notification of ownership changes and retain account closure rights.
We absolutely do not sell or lease personal information to third parties for marketing exploitation.
Security Protocols
Multiple security layers protect your information:
- Data Encryption: 128-bit SSL encryption secures transmission between devices and servers
- Protected Storage: Personal data resides on encrypted servers with limited access
- Access Restrictions: Only authorized staff with legitimate business requirements access player information
- Security Assessments: Regular system testing and updates address emerging vulnerabilities
- Payment Protection: Complete card credentials never store locally - processing occurs through PCI-DSS certified gateways
Despite robust security implementation, absolute invulnerability doesn't exist. Users maintain responsibility for password security and device protection.
Data Retention
Information retention continues throughout account activity plus legally mandated periods. Curacao regulations and anti-money laundering legislation require maintaining transaction records minimum 5 years post-closure.
Following closure, we delete or anonymize data exceeding legal retention requirements. Some information may persist indefinitely in anonymized format for statistical purposes and regulatory compliance.
Your Data Rights
You possess specific rights concerning personal information:
- Access Rights: Request copies of stored personal information
- Correction Rights: Update inaccurate or incomplete account information
- Deletion Rights: Request account termination and data removal (subject to legal obligations)
- Objection Rights: Withdraw from marketing communications while maintaining account functionality
- Portability Rights: Obtain data in transferable format for alternate service providers
Exercise these rights by contacting support via email at [email protected] or live chat. Verified requests receive responses within 30 days.
Third-Party Websites
Our platform may link external sites (payment processors, support organizations, provider websites). We bear no responsibility for third-party privacy practices. Review their policies before sharing information.
Minor Protection
Services are exclusively for adults 18+ years. We don't knowingly collect minor information. Discovered underage accounts face immediate closure with data deletion.
Policy Amendments
Periodic policy updates may occur reflecting operational changes or legal requirements. Material modifications receive communication via email or prominent notices. Continued service usage post-changes constitutes acceptance.
Privacy Contact
Privacy questions or data rights exercise:
Email: [email protected]
Live Chat: 24/7 availability through website
