Contact Us
Require assistance? Our customer support team maintains 24/7 availability addressing account inquiries, payment concerns, technical difficulties, or any Bitkingz Casino questions.
Contact Methods
Live Chat (Preferred Method)
Our fastest support channel. Click the chat icon (bottom right corner) connecting instantly with support agents. Average response time under 3 minutes.
Availability: 24/7 continuous operation
Optimal for: Quick inquiries, account problems, payment questions, bonus activation
Email Support
For detailed inquiries or documentation-requiring issues, email:
General Inquiries: [email protected]
Payment Concerns: [email protected]
Privacy Matters: [email protected]
VIP Services: [email protected] (Gold and Diamond tier members)
Response Duration: Typically 6-12 hours, maximum 24 hours during peak periods
Optimal for: Complex situations, complaints, document submission, detailed technical problems
Pre-Contact Preparation
Expedite assistance by preparing:
- Registered email address or username
- Transaction identification numbers (payment inquiries)
- Error message screenshots (technical problems)
- Detailed issue description
- Occurrence date and time
Common Support Categories
Account Management
Password recovery, verification inquiries, personal detail modifications, account termination
Payment Assistance
Missing deposits, withdrawal delays, payment method difficulties, transaction disputes
Promotional Questions
Non-functioning promo codes, wagering requirement clarification, bonus term interpretation, missing free spins
Technical Difficulties
Game loading failures, connectivity problems, mobile site issues, browser compatibility
Responsible Gaming
Limit configuration, self-exclusion processing, gambling support resource access
Company Details
Operating Entity: Dama N.V.
Registration Number: 152125
Registered Address: Heelsumstraat 51, Curaçao
License: Curacao eGaming License #8048/JAZ issued through Antillephone N.V.
Support Expectations
Our support team targets first-contact issue resolution. Live chat provides immediate assistance. Email responses accommodate detailed investigation requirements.
Complex situations requiring escalation may necessitate 24-48 hours. We maintain communication throughout investigation and notify upon resolution.
Dissatisfaction with responses enables management escalation via [email protected] including case details and prior correspondence.
Feedback & Suggestions
We value player input. Platform improvement suggestions welcome at [email protected]. While implementation of every suggestion isn't feasible, all feedback receives review and future update consideration.
